19th December 2020
The Guide to Customer Experience: How Homeowners Want to Interact Before, During, or After a Job | Housecall Pro
And while these interactions are still extremely important, today they are only of the overall customer experience which relies more and more heavily on technology.
In this guide, we look at what matters to homeowners before, during, and after a service call. These insights are supported by data from our most recent survey of over 400 homeowners. We also provide checklists and sample scripts for business owners, customer service representatives, and technicians to help you take stock of what yo